FAQ

FAQ TOPICS

PAYMENTS AND TAXES

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, and American Express.

SHIPPING

I placed my order, when will it ship?

Generally, orders placed before 2:00 pm EDT Monday-Friday will ship the same day. Orders placed after 2:00 pm on Friday or anytime Saturday or Sunday will be shipped out on Monday. Further billing verification or incorrect address adjustments may postpone and delay shipment. 

What orders qualify for free shipping?

All domestic US orders totaling $100 and over (before taxes and after discounts) qualify for free Standard (5-7 Business Days) Shipping. WE DO NOT SHIP International orders…Yet

How long does it take to receive my package?

EFA offers a variety of shipping options to meet your needs. In the US, we have options that range from overnight, 2-day, and standard 5-7 business days. For our local HARLEMWORLD customers, we also offer a same day delivery option as well as in-store pickup. Orders are generally shipped out the same day if purchased before 2:00 pm EDT Monday - Friday.

How do I track my package?

You can track your package by clicking on the link provided in your shipment confirmation e-mail. 

My package was returned to EDUCATED FASHION ADDICT, what do I do?

Occasionally there are instances where orders are returned to us because of an invalid address or multiple delivery attempts by the shipping company. We will contact you when your shipment arrives back to our distribution center and let you know your options. If you have any questions regarding your shipment, feel free to e-mail us at SHOPEDUCATED@GMAIL.COM or give us a call at 646-590-3861.

CUSTOMER SERVICE

I am unsure of the size I need to order; how can I find the fit?

Check out our sizing chart to get a good idea of the ideal size for you 

I have a question about a charge on my card, what do I do?

Give us a call! We're more than happy to go over any charge that you may have a question about. We can be reached at 646-590-3861. 

What are your customer service hours?

We are available Monday - Saturday, 11:00 am - 6:30 pm EDT to take your call. We can be reached at 646-590-3861.

I would like to exchange an item for a different size, what do I do?

Exchanges are based on item in new condition, tags still attached, no smell, deodorant marks, no make-up, items not stretched out etc. WE RESERVE THE RIGHT TO DENY AN EXCHANGE IF ITEM IS NOT IN SELLING CONDITION. Which will be determined by exchange department.

I want to work for EDUCATED FASHION ADDICT! Where do I send my resume?

We are always looking to meet passionate fashionistas! Shoot an e-mail SHOPEDUCATED@GMAIL.com 

I would like to give feedback about an experience I had in your store. Who do I contact?

We love to hear from our customers! Drop us a line at our feedback page.